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Call Analysis

ADVANCED QUALITY ASSURANCE

Receive direct insights into leasing trends and the knowledge to consistently improve your leasing efforts.

SCORECARD

No more guessing! Designed specifically for leasing calls, our scorecards focus on quality issues and pinpoint exactly where additional training is required. Easily track and measure the effectiveness of training over time to ensure consistent progress.

INTRODUCTION

Leasing agent confirms caller’s essential contact information.

QUALIFYING QUESTIONS

Leasing agent determines if caller is a qualified prospect.

AMENITIES & BENEFITS

Leasing agent discusses amenities & benefits.

PRICE

Leasing agent determines the caller’s rent range.

CLOSING

Leasing agent suggests an appointment to tour the property.

SOFT SKILLS

Leasing agent was professional and engaging.

CALL ANALYSIS REPORTING

Know exactly where your leasing agents are performing and where training may be needed. From individualized reports by agent to overall property averages, receive in depth reports on how well your leasing calls are being handled.